Why can't I access journal articles on Science Direct?

If you get this message, try clearing your cache or browsing history to resolve it. This isworth trying with any problem that crops up while accessing electronic resources, as it can resolve many issues where a page repeatedly fails to load.

Screenshot of error message: Sorry we seem to have hit a problem processing your request

If you get this message, try clearing your cache or browsing history to resolve it. 

  • On Google Chrome you do this by clicking the 3 little vertical dots on the top right of the screen (next to the address bar), then choosing History > History >Clear browsing data > Select time frame> Clear data.  Close all open browsers and start again.
  • On Chrome you can also go incognito which has the same effect – to do so click on the 3 little dots at the top right of the browser and choose New Incognito Window and start again. This can save having to reset your browsing favourites/passwords and so on.
  • On Internet Explorer you do this by clicking on the cog icon top right of screen > Internet options > Browsing history > Delete browsing history> (Temporary Internet files and website files/cookies & website data/history) > Delete > OK.  Close down open browsers and start afresh.
  • On Microsoft Edge you do this by clicking the 3 little horizontal dots on the top right of the screen (next to the address bar), then choose Settings> Privacy, search, and services> then scroll down to the section Clear Browser Data and select Choose what to clear>Clear now. Close all browsers and start again.

This is worth trying with any problem that crops up while accessing electronic resources, as it can resolve many issues where a page repeatedly fails to load.

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